L1 · Asking for the Destination

L1 · Asking for the Destination
Australian Warehouse & Pack-House English
STOPASKCONFIRMREAD BACK
By the end of this lesson, you can:
1
Stop an unclear instruction
Recognise when a destination is missing or vague.
2
Ask for the exact destination
Use clear, polite questions to get the information you need.
3
Choose between two similar locations
Tell apart bays, aisles, and docks that sound alike.
4
Read the destination back clearly
Confirm the final location so everyone is on the same page.
The supervisor says:
"Take those pallets over near the back."
Then walks away.
You know the task — but not the exact destination.
What should you do?
DON'T GUESS THE DESTINATION
❌ Guess
"Okay."
→ wrong bay → extra handling
✅ Confirm
"Just to confirm, where to?"
→ clear destination → correct task
Two Ways to Ask
SURVIVAL VERSION
"Just to confirm, where to?"
PROFESSIONAL VERSION
"Just to confirm, where do you want these pallets to go?"
WAREHOUSE LOCATIONS
Point to each location on the map. Which locations look similar?
USEFUL QUESTIONS
"Did you say Aisle 3?"
"Is it Bay 2 or Bay 3?"
"Is this going to dispatch?"
"Which cool room — one, two or three?"
TEACHER READS · LISTEN & CHOOSE
Your teacher will read one workplace instruction. Listen carefully and choose the correct destination.
A
Aisle 3
B
Bay 3
C
Loading Dock 3
Then confirm: "Did you say ______ 3?"
If you are not sure, ask — don't guess.
CONTROLLED PRACTICE
Complete the question, then read the confirmed destination back.
"Did you say ______?"
"Is it ______ or ______?"
"Is this going to ______?"
NATURAL WORKPLACE ENGLISH
"Hang on."
"Just to confirm…"
"Sorry, mate — could you slow down a bit?"
"Got it — Bay 3."
"No worries."
Clear English matters more than copying an accent.
ROLE-PLAY · ROUND 1
You are the forklift operator. The supervisor gives a vague destination.
Your task:
Stop the supervisor
1.Ask for the exact location
2.Read the answer back
3.Use the map and sentence prompts.
CHALLENGE · ROUND 2
No full sentence prompts.
Update your read-back when the information changes.
The supervisor may:
Mumble the destination
Give two similar locations
Change the destination once
FEEDBACK & REPLAY
Listen to one correction. Replay the same situation immediately.
The location word
Did you use the right place name?
Clear question intonation
Was the question clear and easy to understand?
Accurate read-back
Did you repeat the destination exactly?
EXIT TICKET
The supervisor says: "Take these two pallets over near the back."
01
Ask for the exact destination
02
Confirm the final location
03
Read back item + quantity + destination
WORKPLACE CHALLENGE
Record a 20-second destination-confirmation dialogue.